Informations & Help
4 steps to activation of university-e-mail-address and campus-useraccount
All university members receive their access data in paper form at the beginning of their studies (or employment or teaching assignment) with the title “Your personal campus-user-account and your e-mail-address”. There you will find information for two independent user accounts:
- University-e-mail-address with initial-password
- Username and CIT-PIN for Campus-useraccount
Keep the letter in a safe place where it cannot be accessed by third parties! In addition to the initial activation, you will also need this data to
- to reset your password
- As an emergency password (2FA)
Go through the steps in the order given so that you can log in to the university's central services.
You will need..
Your university-e-mail-address with your initial-password for Google Workspace (e-mail) according the letter
Activate university-e-mail-address
- Start the following URL in your web browser
https://accounts.google.com/ - Type your university-e-mail-address
- Follow the instructions
- Register a second factor for your university-e-mail-address at Google Workspace
- Follow the instructions
Hint
We recommend registering more than one method for the second factor of your university-email-address.
Gmail Help
https://support.google.com/mail/?hl=en&sjid=11621061084026829455-EU#topic=7065107
You will need
The data according to the letter, in particular:
- CIT-PIN and access to your e-mails to your university-e-mail-address at Google Workspace.
Quick guide
- Start Password Self Service
URL https://campus-benutzerkonto.hs-offenburg.de - Click global-Icon und switch to English
- Button: Activate Account
Procedure 1 - Activation
- Follow the instructions and read the relevant notes carefully.
- When you see Succes in the first bar, your campus-useraccount is acitvated. From now on you are not able to repeat Activation-Procedure.
- Click Continue to set your password.
Procedure 2 - Set password
- Follow the instructions
- Enter your new password twice.
- Confirm your entry with Change Password
- Follow the instructions.
- Only when you see the information "Passwort successfully set!" the Set password-procedure is complete
- Follow further instructions
The activation and set password procedure is completed.
Note :
Once activation (procedure 1) is completed and success was displayed in the top bar, you can no longer repeat activation!
If you reach a timeout at this point and the Set password procedure has not been completed, use Forgotten Password function in the Password Self Service.
Detailed instructions
Procedure 1 - Activate Account
- Start the Password Self Service (https://campus-benutzerkonto.hs-offenburg.de) in your browser
- Click the button: Activate Account.
- Enter the following information
- e-mail address -> You have received in paper form
- givenname -> As provided by you during enrollment/employment
- last name -> As provided by you during enrollment/employment
- CIT-PIN -> You have received in paper form
- Click Activate button
- If all details are correct, the dialog for sending the email for identity verification appears.
- Click Email button for your university-e-mail-address.
- You will receive an email to your universtiy-e-mail-address with a link and a code
- Copy the entire code from the email sent to you, into the code window and then click on the Check Code button
- You will then receive a confirmation of the successful check “Your security code sent to ....@..hs-offenburg.de has been verified....”
- click on Continue
- Read the important notes for your future campus user account.
- Activate I Agree by clicking on the box and click the Continue button.
- When you see Succes in the first bar, your campus-useraccount is acitvated. From now on you are not able to repeat activation.
- Click Continue to set your password.
Procedure 2 - Change Password
- Read the information and check the box I Agree
- Select Continiue
- Enter your desired new password twice.
- Confirm your entry with the Change Password button.
- Wait until you see the information Passwort successfully set!
- Read the information message. Then click Continue.
You will be automatically logged out and can log in again with the new password if required.
Note
Once activation (procedure 1) is completed and success was displayed in the top bar, you can no longer repeat activation!
If you reach a timeout at this point and the Set password procedure has not been completed, use the Forgotten Password function in the Password Self Service.
Almost done
A second factor is required to log in to some services such as VPN, Filr and Moodle. Other services can only be accessed from outside the university with a VPN connection.
You can only use all services after setting up a second factor for your campus-useraccount and installing the VPN client.
With 2FA, you use another factor in addition to the campus-userpassword, such as a smartphone or hardware token, to log in. This doubly secures your user account against unauthorized access.
How does this work?
A device must be registered so that it can be used as a second factor. The device is then assigned to your campus-useraccount and can then be used together with your campus-username and password for 2FA logins.
Hint
Register two different methods for the second factor of your Campus-user-account (e.g. as an alternative if your smartphone is lost or damaged).
Instruction 2FA registration
Download as PDF
Instruction: 2FA registration for campus user account
You need VPN to access the university network and internal resources (e.g. library access OPAC)
Instruction VPN installation
Download manual as PDF
Instruction for downloading and installing Cisco Secure Client (AnyConnect)
Note:
Use the Cisco Secure Client to establish a VPN connection to the university. WebVPN is no longer offered.
Further help
You can find further help on VPN in the help-wiki in the following article https://wiki.cit.hs-offenburg.de/confluence/x/Th4PAw. To access the help wiki, you need a VPN connection outside the university.
Further instructions for the university-e-mail-account with “Google Workspace” and campus-useraccount
You will need
The data from the letter (your personal campus user account and your university e-mail address) in particular
- Your university-e-mail-address and the corresponding CIT-PIN
and - Access to the e-mails to your university-e-mail- address at Google Workspace.
Quick guide
- Start the Password Self Service in your browser
URL https://campus-benutzerkonto.hs-offenburg.de - Click Forgotten Password
- Follow further instructions
Detailed instructions
- Start the Password Self Service in your browser
- URL https://campus-benutzerkonto.hs-offenburg.de
- Click Forgotten Password
- Enter the following data
- e-mail address: Your university-e-mail-address
- givenname: Your Firstname
- last name: Your lastname
- Click Search button.
- Enter your CIT-PIN
- Click Check Answers
- Click Email button for your university-e-mail-address
- Copy the entire code that was sent to your university email address and enter the code in the code window.
- Click Check Code button
- Click Continue
- Read the instructions
- Activate I agree by clicking on the box
- Click the Continue button
- Enter your desired new password twice.
- Confirm your entry by clicking the Change password button.
- Wait until the process is complete and you see the message: Password successfully set!
- Select Continue
You will be logged out automatically and can log in again with the new password if required.
Quick guide
Notice: Your campus userpassword required!
- Start the Password Self Service (https://campus-benutzerkonto.hs-offenburg.de) in your browser
- Log in with your campus-user-ID
- Click button: "Change campus user password".
- Follow the instructions in the Password Self Service and read the relevant notes carefully.
Detailed instructions
...for changing the campus user password and the local Windows password can be found in our Help Wiki.
Please note
The help wiki is only accessible from non-public networks. If you are not located within the university and/or are using the university's FuL network, please establish a VPN connection to the university.
Here you can get help for working within Google Workspace
Google help in general
https://support.google.com/?hl=en&sjid=6762257989347606096-EU
Gmail Help english
https://support.google.com/mail?hl=en&sjid=18038265859711224606-EU
Gmail training and tips
https://support.google.com/a/users/answer/9259748?hl=en&sjid=6762257989347606096-EU
Help
Instructions and help from Campus IT can be found in the Help Wiki
Link to the help wiki
https://wiki.cit.hs-offenburg.de
Note
The Campus IT help wiki is only accessible within the university network or from home with a VPN connection!
The helpdesk is the central point of contact for all inquiries to Campus IT.
The best and quickest way to contact the helpdesk is via the e-mail address helpdesk@hs-offenburg.de. Your request will be sent directly to the Campus IT ticket system. In this way, the entire Campus IT team can deal with your request promptly.
The helpdesk also offers consultation hours for students and lecturers, during which issues can be discussed directly. You can find the opening hours here here.
Possible problems/error messages
"Object not found!"
After logging in, a page appears with the heading "Object not found!"
Click on the link "campus-benutzerkonto.hs-offenburg.de" within this displayed website
"Username was not found. Try again"
This message appears if you do not enter the information accurately. Check your information and enter it again.
SSPR 5021 "Your user account is not eligible for activation. Please write to helpdesk@hs-offenburg.de
You completed the process to activate your campus user account and received a successful message, but could not complete the 2nd process to set the campus user password. Use the Forgot Password feature in Password Self Service. Instructions for this process are located in "I forgot my campus user password" on the Campus IT page https://cit.hs-offenburg.de/en/campus-it-cit
"The user account is not suitable for activation"
This message appears if your private contact email address is not on file. Contact the Campus IT Service Desk on site in room B205c or by email to helpdesk@hs-offenburg.de
"Error 5034 The browser session is invalid or expired. Try again."
You have opened the Password Self Service more than once in the browser. Close the other windows/tabs
You have received the message about successful activation, but have canceled the process before setting your campus user password.
If your campus user account has been activated, you cannot repeat this process! In this case, use the Forgot password function to set up your campus user password. The instructions for this process can be found in "I have forgotten my campus user password" on the Campus IT website cit.hs-offenburg.de/informationen-hilfe
"The new campus user password does not contain enough unique letters."
You are entering an "old" password and have not changed at least two new characters
During the process, the Password Self Service home page is suddenly displayed
You did not provide the requested information quickly. After 4 minutes of inactivity, the process is canceled.
"Incorrect code. Try again."
You have received the email with the code to your private contact email address and click the link in the email at the same time your browser session has already expired during the activation process. You need to repeat the whole process,
SSPR 5026 "Session password cannot be created"
You have multiple Password Self Service windows/tabs open. Use the "Forgotten Campus User Password" feature of Password Self Service.
You must answer questions or "The username is not valid or not authorized to use this function".
This window appears if you do not enter exactly one of the details of your university e-mail address, first name and last name.
Click "cancel" and start over, providing the personal information you provided or received during enrollment/recruitment.
"At least one answer is incorrect. Try again"
this message appears if you have entered an "incorrect" CIT-PIN. If you no longer have the information of your access data, contact the Campus IT Service Desk on site in room B205c or email helpdesk@hs-offenburg.de.
"The new campus user password does not contain enough unique letters.
"You enter an "old" password and have not changed at least two new characters.
You received the message about successful activation, but cancelled the process before you set your campus user password.
If your campus user account has been activated, you cannot repeat this process! In this case, use the Forgotten Password function to set up your campus user password. The instructions of this procedure are located in "I forgot my campus user password" on the Campus IT pageCampus IT-Seite https://cit.hs-offenburg.de/en/campus-it-cit
You cannot log in to all services immediately after changing your password
The synchronization of university services that are connected via LDAP proxy, such as Moodle or Filr, currently takes place three times a day (8:00, 12:00 and 18:00). This may lead to delays in password changes. We ask for your patience.
You cannot immediately log in to all services after activating your campus user account or after resetting your campus user password or changing your password.
The synchronization of university services connected via LDAP proxy, such as Moodle or Filr, currently takes place three times a day (8:00am, 12:00pm and 6:00pm). This may lead to delays in password changes. We ask for your patience.
In these cases, contact Campus IT either onsite Room B205c or email helpdesk@hs-offenburg.de
- You forgot your campus user password and lost the documents with your CIT PIN.
- You are unable to activate your campus user account.
- Activation of the campus user account was successful but subsequent setting of the password failed. Attempting to set the password using the Forgot Password feature in Password Self Service also failed.
- You have forgotten your password and receive error messages when trying to reset your password using the "Forgot Password" function in Password Self Service.
- You have changed your password and can no longer log in. Your attempt to reset your password using the "Forgot Password" feature in Password Self Service also failed.
- Your campus user account has been locked.
We need your campus username. For security reasons, do not send us your CIT-PIN and/or initial password under any circumstances. Both are stored in our systems for your campus user account.