Informations & Help

Instruction for campus user id

You must meet the following requirements before you can successfully log in to the university's services.

Storing the login data (CIT-PIN)

  • Students as well as lecturers will receive the registration data (CIT-PIN) by post in paper form at the start of their studies (or at the start of the teaching assignment).
    • Keep the data in a safe place.
    • You will need the CIT-PIN
      • to activate your campus user account
      • to reset your password
      • as an emergency

 Step 1 - Activation of the campus user account

 Step 2 - Set campus user password

Step 3 - 2FA registration

 Step 4 - VPN AnyConnect client installation

You can now log in with your campus user ID + 2FA.

1. Campus user account activation

Prerequisite

  • You will need the campus user account information that you received in hard copy upon enrollment/employment.
  • You have completed the process to activate your campus user account and received a successful message, but could not complete the 2nd process to set the campus user password.
    • The activation process can be done only once.
    • In this case, use the "Forgotten password" function in Passwort Self Service.

Quick guide

  • Step 1 - Activation
    • Start your browser and open Passwort Self Service (https://campus-benutzerkonto.hs-offenburg.de). Change language to "English" (bottom of page)
    • Click the button: "Activate Account".
    • Follow the instructions in the Password Self Service and read the respective notes carefully.
    • You will receive a message indicating successful activation. Click on "Next" to set your password
  • Step 2 - Set password
    • enter your new password twice.
    • Confirm your entry and click "Change campus user password".
    • Wait for the password change feedback.

The activation and setting of the password has been completed.
To log in to some services, such as VPN. Filr, Webmail a second factor is required. To access all services - outside the university and in non-public networks, you also need a VPN connection. You can then log in and use the VPN connection to access services within the university.

Detailed Instruction

 Step 1 - Activation

Follow the instructions in the Password Self Service and read the respective notes carefully.

  • Start your browser and open Passwort Self Service (https://campus-benutzerkonto.hs-offenburg.de). Change language to "English" (bottom of page)
  • Click the button: "Activate Account".
  • Enter the following information
    • Your university e-mail address (you received it in paper form).
    • Your givenname (as provided by you at the time of enrollment/hiring. Possibly all givennames))
    • Your last name (as provided by you at the time of enrollment/hiring. Possibly all last names)
    • Your CIT PIN (you received it in paper form)
  • Click "Activate"
  • If all the information is correct, the dialog for sending the identity verification mail will appear.
  • Click the second/bottom button "Email" for your private contact email address. 
  • You will receive an email to your private contact email address, that contains a link and a code
  • Click the link in the email sent to your private contact email address
    Or
  • Copy the entire code from the e-mail sent to you, into the code window and then click the "Check code" button
  • After that you will receive a confirmation of the successful verification. Click "Next".
  • Read the important instructions for your future campus user account.
  • Activate "I agree" by clicking on the box and click the button "Next".
  • You will receive a message indicating successful activation. Click on "Next" for the following step.

Step 2 Set your campus user password. 

  • Follow the password rules hint text and enter your new password twice.
  • Confirm your entry and click "Change campus user password".
  • Wait for the password change feedback.
  • Read and confirm the hint message. Then click "Next".
  • Done - you will be logged out automatically and can log in again with the new password if necessary.

Almost done
To log in to some services, such as VPN. Filr, Webmail a second factor is required. To access all services - outside the university and in non-public networks, you also need a VPN connection. You can then log in and use the VPN connection to access services within the university.

Step 3 - Register your second factor

Step 4 - VPN installation

Done
your campus user account has been activated, you have created your campus user password in the 2nd step and you have registered the second factor in the third step. Now you can log in to the university's systems with your campus user ID (your campus user name and your chosen campus user password + 2FA).

Prerequisite

  • You will need your campus user account information, specifically the CIT-PIN that you received in hard copy upon enrollment/employment.
  • You have provided your private contact email address when you enrolled or hired/retired and it has been stored in the campus IT systems.
  • Students enrolled before August 2021 awell as employed lecturers
    • Ask for help at the Campus IT Service Desk (B205

Quick guide


Detailed Instruction

Follow the instructions in the Password Self Service and read the respective notes carefully.

  • In your browser, start the Passwort Self Service (https://campus-benutzerkonto.hs-offenburg.de) and change language to "English" (bottom of page)
  • Click button: "Forgotten Password".
    • Your university e-mail address (You have received a hard copy)
    • Your givenname (As indicated by you at the time of enrollment/employment. Possibly all your first names)
    • Your last name (As indicated by you at the time of enrollment/employment. Possibly all your last names)
  • Click button "Search"
  • Enter your CIT PIN click on the "Check answers" button
  • Click the second/bottom "Email" button for your private contact email address. 
  • You will receive an email to your private contact email address with a link and a code
  • Click the link in the email sent to your private contact email address
    Or
  • Copy the entire code from the email sent to you into the code window and then click the "Check Code" button
  • You will receive a message that your code has been successfully verified. Click "Next" at this point for the next step
  • Read the instructions for your campus user password. Activate "I agree" by clicking on the box and click the "Next" button

The next step is to set your campus user password.

  • The next step is to set your campus user password.
  • Confirm your entry with the button "Change campus user password".
  • Wait for the password change feedback.
  • Read and confirm the hint message. Then click "Next".
  • You will be logged out automatically and can log in again with the new password if necessary.

You have done it.
Your campus user password has been changed. Now you can log in to the university's systems using your campus user ID + password + 2FA.

With 2FA, you use another factor in addition to the user password of you campus user id, such as a smartphone or hardware token, to log in. This doubly secures your user account against unauthorized access.

How does this work?
A device must be registered so that it can be used as a second factor. The device is then assigned to your Campus user account and can then be used together with your Campus username and password for 2FA logins.

Download PDF
Instructions: 2FA registration

 

 

 

 

 

You need VPN to access the university network and to access internal resources (e.g. library access OPAC)

Download the German instructions as PDF
Instructions for downloading and installing Cisco Secure Client (AnyConnect)

Please note:
As a rule, use the VPN client Cisco Secure Client to establish a VPN connection to the university. (WebVPN is only supported by very few web services - e.g. to download the VPN client

Further help
 In the help wiki in the following article https://wiki.cit.hs-offenburg.de/confluence/x/Th4PAw you will find further help on VPN
 Note: The Campus IT help wiki is only accessible within the university network or from home with a VPN connection!

Instructions University mail account at "Google Workspace"

All university members receive a university mail account with Google Workpace. You can find information on how to log in and register for the first time in the helpwiki (see link below).

Registering with Google Workspace
The instructions with the first steps for registration can be found in the help wiki in the following article
https://wiki.cit.hs-offenburg.de/confluence/x/LAKdC

Please note
Outside the university and with a WLAN connection (except "securenet") you can access help wiki only by a VPN connection to the university.

Important information for employees and professors
 - All previous mail accounts of university members will be moved to Google Workspace on 22.03.2024 from 12:00 noon.
 - You must have completed registration with Google Workspace by 12:00 noon on 22.03.2024 at the latest so that you can process your emails after the changeover - without the help of Campus IT.

Here you can get help for working within Google Workspace

Google help in general
https://support.google.com/?hl=en&sjid=6762257989347606096-EU

Gmail Help english
https://support.google.com/mail?hl=en&sjid=18038265859711224606-EU

Gmail training and tips
https://support.google.com/a/users/answer/9259748?hl=en&sjid=6762257989347606096-EU

 

 

 

 

Help

Quick guide

Notice: Your campus userpassword required!

  • Start the Password Self Service (https://campus-benutzerkonto.hs-offenburg.de) in your browser
  • Log in with your campus user ID
  • Click on the button: "Change campus user password".
  • Follow the instructions in the Password Self Service and read the relevant notes carefully.

Detailed instructions

...for changing the campus user password and the local Windows password can be found in our Help Wiki.

Please note

The help wiki is only accessible from non-public networks. If you are not located within the university and/or are using the university's FuL network, please establish a VPN connection to the university.

  •  

Instructions and help from Campus IT can be found in the Help Wiki

Link to the help wiki
https://wiki.cit.hs-offenburg.de


Note
The Campus IT help wiki is only accessible within the university network or from home with a VPN connection!

The helpdesk is the central point of contact for all inquiries to Campus IT.

The best and quickest way to contact the helpdesk is via the e-mail address helpdesk@hs-offenburg.de. Your request will be sent directly to the Campus IT ticket system. In this way, the entire Campus IT team can deal with your request promptly.

The helpdesk also offers consultation hours for students and lecturers, during which issues can be discussed directly. You can find the opening hours here here.

Possible problems/error messages

"Object not found!"
After logging in, a page appears with the heading "Object not found!"
Click on the link "campus-benutzerkonto.hs-offenburg.de" within this displayed website

"Username was not found. Try again"
This message appears if you do not enter the information accurately. Check your information and enter it again.

SSPR 5021 "Your user account is not eligible for activation. Please write to helpdesk@hs-offenburg.de
You completed the process to activate your campus user account and received a successful message, but could not complete the 2nd process to set the campus user password. Use the Forgot Password feature in Password Self Service.  Instructions for this process are located in "I forgot my campus user password" on the Campus IT page https://cit.hs-offenburg.de/en/campus-it-cit

 "The user account is not suitable for activation"
This message appears if your private contact email address is not on file. Contact the Campus IT Service Desk on site in room B205c or by email to helpdesk@hs-offenburg.de

"Error 5034 The browser session is invalid or expired. Try again."
You have opened the Password Self Service more than once in the browser. Close the other windows/tabs

You have received the message about successful activation, but have canceled the process before setting your campus user password.

If your campus user account has been activated, you cannot repeat this process! In this case, use the Forgot password function to set up your campus user password. The instructions for this process can be found in "I have forgotten my campus user password" on the Campus IT website cit.hs-offenburg.de/informationen-hilfe

"The new campus user password does not contain enough unique letters."
You are entering an "old" password and have not changed at least two new characters

During the process, the Password Self Service home page is suddenly displayed
You did not provide the requested information quickly. After 4 minutes of inactivity, the process is canceled.

"Incorrect code. Try again."
You have received the email with the code to your private contact email address and click the link in the email at the same time your browser session has already expired during the activation process. You need to repeat the whole process,

SSPR 5026 "Session password cannot be created"
You have multiple Password Self Service windows/tabs open. Use the "Forgotten Campus User Password" feature of Password Self Service.

You must answer questions or "The username is not valid or not authorized to use this function".
 This window appears if you do not enter exactly one of the details of your university e-mail address, first name and last name. 
Click "cancel" and start over, providing the personal information you provided or received during enrollment/recruitment.

"At least one answer is incorrect. Try again"
this message appears if you have entered an "incorrect" CIT-PIN. If you no longer have the information of your access data, contact the Campus IT Service Desk on site in room B205c or email helpdesk@hs-offenburg.de.

"The new campus user password does not contain enough unique letters.
"You enter an "old" password and have not changed at least two new characters.

You received the message about successful activation, but cancelled the process before you set your campus user password.
If your campus user account has been activated, you cannot repeat this process! In this case, use the Forgotten Password function to set up your campus user password. The instructions of this procedure are located in "I forgot my campus user password" on the Campus IT pageCampus IT-Seite https://cit.hs-offenburg.de/en/campus-it-cit

You cannot log in to all services immediately after changing your password
The synchronization of university services that are connected via LDAP proxy, such as Moodle or Filr, currently takes place three times a day (8:00, 12:00 and 18:00). This may lead to delays in password changes. We ask for your patience.

[Translate to English:]

Minimum requirement for the campus user password

  • At least 12 characters... maximum 30 characters
  • Upper and lower case
  • At least one digit ...not at the beginning or end of the password
  • At least one special character, such as space * + = ' - _ : . ; , ! $ % & ( ) [] { } \

The following are excluded

  • The following special characters may not be used ö ä ü Ö Ä Ü ß # § /

Further requirements

  • A character may occur a maximum of 5 times
  • A character may occur a maximum of 3 times in succession (example: fff is allowed - ffff is not allowed)

Password change:

  •  Previously used passwords cannot be used again.
  • Compared to the last password, 2 new characters must be

What must be observed with the campus user password?

Campus user passwords that do not meet the requirements of the new password rules must be changed.

The campus user password enables access to university resources, many of which are security-critical! You are therefore obliged to treat your password responsibly, as you would an important key - this includes, among other things, keeping it secret and choosing a good password!
Important tips for a good password summarized

Mandatory...

At least 12 characters
Maximum 30 characters
Upper and lower case
At least one special character
At least one digit
One character max. 5 times
One character max. 3 times in a row

We also recommend...

The longer, the better
Different passwords for different services, so use passwords only once.
String words together, at least 5 words, preferably more than less.
Form password phrases and use the initial letters.
Form password phrases whose words make no sense.
Password must be complex and at the same time easy to remember and type.
Deliberate spelling mistakes
Words from dialects
Words from different languages
Only save in a suitable password manager!

It is better to avoid...

Simple character strings such as 12345 or asdfg!
Quotes or song lyrics
Combinations of first name, surname, birthday, car number, etc

Under no circumstances...

Send passwords by e-mail
Make a note of your password and keep it visible to third parties, possibly sticking it to your screen or keyboard
Pass your password on to third parties.

How do I create a good password?

Below you will find examples of two simple methods for creating good, secure passwords that are easy to remember.

1. initial letters of own sentences

Think of an easy-to-remember sentence yourself (no literature quotation!); use the first letters of the words - taking into account the capitalization! - as your password and also replace letters with special characters.

This method is easy to remember
Depending on the device used (smartphone...), typing can be tricky.

Examples

 

2. Eigene Wortreihen oder sinnlose Sätze

Verwenden Sie zusammenhanglose Wörter, die Sie ungewöhlich aneinander reihen, so dass diese keinen Sinn ergeben oder überlegen Sie sich einen Satz der überhaupt keinen Sinn macht. Verwenden Sie mindestens ein Sonderzeichen, z. B. ein Leerzeichen oder ein Punkt und mindestens eine Ziffer.

Sie können die Wörter mit Dialekt-Wörtern austauschen oder absichtlich Rechtschreibfehler einfügen. Ihrer Kreativität sind keine Grenzen gesetzt, solange Sie sich Ihr Passwort merken können.

  Das Passwort besteht aus mehr als 12 Zeichen, ist einfach zu merken und lässt sich in der Regel gut tippen.

Beispiele

"Dose Hut Ohr Regal 5 Omas".
Doppelpunkt am Anfang und am Schluß Wörter hintereinander ohne Leerzeichen. Ihr Passwort: ":DoseHutOhrRegal5Omas:"

"Regen Herz 8 Autos Affe"
Wörter hintereinander mit Leerzeichen. Die Leerzeichen sind Ihre Sonderzeichen. Ihr Passwort: Regen Herz 8 Autos Affe

You cannot immediately log in to all services after activating your campus user account or after resetting your campus user password or changing your password.
The synchronization of university services connected via LDAP proxy, such as Moodle or Filr, currently takes place three times a day (8:00am, 12:00pm and 6:00pm). This may lead to delays in password changes. We ask for your patience.

In these cases, contact Campus IT either onsite Room B205c or email helpdesk@hs-offenburg.de

  • You forgot your campus user password and lost the documents with your CIT PIN.
  • You are unable to activate your campus user account.
  • Activation of the campus user account was successful but subsequent setting of the password failed. Attempting to set the password using the Forgot Password feature in Password Self Service also failed.
  • You have forgotten your password and receive error messages when trying to reset your password using the "Forgot Password" function in Password Self Service.
  • You have changed your password and can no longer log in. Your attempt to reset your password using the "Forgot Password" feature in Password Self Service also failed.
  • Your campus user account has been locked.

We need your campus username. For security reasons, do not send us your CIT-PIN and/or initial password under any circumstances. Both are stored in our systems for your campus user account.

Information

When is activation required?

  • campus user accounts of students and teaching staff who receive their data for the first time from August 2021 must be activated.
  • Activation of the campus user account is only required and possible once!
  • Existing campus user accounts of university employees (including students and adjunct faculty) that were created and received your data prior to August 2021 do not need to be activated.
  • No activation is required or possible after a password change.

Prerequisite

  • You will need the campus user account information that you received in hard copy upon enrollment/employment.
  • You have completed the process to activate your campus user account and received a successful message, but could not complete the 2nd process to set the campus user password.
    • The activation process can be done only once.
    • In this case, use the "Forgotten password" function in Passwort Self Service.

What else needs to be done

    •  

You can find informations on starting your studies in the following PDF files

Download