Campus IT (CIT)
The campus user account is the key for studying and working at the Hochschule Offenburg.
The login to the system services of the university is done with the campus user ID (user name + password).
Without the campus user ID, you cannot study, take exams, or work at the university. For the trouble-free and secure operation of the university, the campus user password plays the decisive role - only you are allowed to know your password!
Changes as of August 2021
- Students enrolled for the first time since August 2021 who receive a newly created campus user account must activate the campus user account and set their first password in the process!
- Adjunct faculty who are hired since August 2021 and receive a newly created campus user account must activate the campus user account and set their first password in the process!
- All other university employees, with newly established campus user account, will receive an intial password. The initial password must be changed immediately.
- The campus user password requires at least 12 characters, upper and lower case, numbers as well as special characters.
Instructions and help for the campus user ID below as well as in the help wiki.
[Translate to English:]
Minimum requirement for the campus user password.
Excluded are
Other requirements
Password change:
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What needs to be considered for the campus user password?
Campus user passwords that do not meet the requirements of the new password rules must be changed.
The campus user password allows access to university resources many of which are security critical! You are therefore obliged to handle your password as responsibly as you would an important key - this includes, among other things, real secrecy and the choice of a good password!
Important tips for a good password summarized
Mandatory...
Minimum 12 characters
Maximum 30 characters
Upper and lower case
At least one special character
At least one digit
One character max. 5 times
One character max. 3 times in a row
In addition, we recommend...
The longer, the better
Different passwords for different services, so use passwords only once.
String words together incoherently, at least 5 words, rather more than less.
Form a password set and use the first letters.
Create a password set whose words do not make sense.
Password must be complex and at the same time easy to remember and type.
Deliberate misspellings
Words from dialects
Words from different languages
Save only in a suitable password manager!
Better refrain from...
Simple strings like 12345 or asdfg!
Quotes or song lyrics
Combinations of first name, last name, birthday, car number, etc.
No way....
Send passwords by e-mail
Write down password and keep it visible for third parties, possibly hang it on the screen or keyboard.
Pass on password to third parties.
How do I create a good password?
Below are examples of two simple methods for good secure passwords that you can easily remember.
1. initial letters of own sentences
Think up an easy-to-remember sentence yourself (no quotation from literature!); use the first letters of the words - with consideration of the upper/lower case! - as password and replace additional letters with special characters.
This method is simple to remember
Depending on the device used (smartphone...), typing can be awkward.
Examples "My pizza should have tomatoes, ham and 2 different cheeses on it." In the morning at 6 I walk my dog for one hour |
2. own word sequences or senseless sentences
Use incoherent words that you string together in an unusual way so that they make no sense, or come up with a sentence that makes no sense at all. Use at least one special character, such as a space or a period, and at least one digit.
You can replace the words with dialect words or intentionally insert spelling mistakes. There are no limits to your creativity as long as you can remember your password.
The password consists of more than 12 characters, is easy to remember and is usually easy to type.
Examples "can hat ear shelf 5 grannies". "rain heart 8 cars monkey" |
When is activation required?
When is activation not required?
Prerequisite
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Instruction
Start your browser and open Passwort Self Service (https://campus-benutzerkonto.hs-offenburg.de). Change language to "English" (bottom of page)
Follow the instructions in the Password Self Service and read the respective notes carefully.
1. Click the button: "Activate Account".
- Enter the following information
- Your university e-mail address (you received it in paper form).
- Your givenname (as provided by you at the time of enrollment/hiring. Possibly all givennames))
- Your last name (as provided by you at the time of enrollment/hiring. Possibly all last names)
- Your CIT PIN (you received it in paper form)
- Click "Activate"
- If all the information is correct, the dialog for sending the identity verification mail will appear.
- Click the second/bottom button "Email" for your private contact email address.
- You will receive an email to your private contact email address, that contains a link and a code
- Click the link in the email sent to your private contact email address
Or - Copy the entire code from the e-mail sent to you, into the code window and then click the "Check code" button
- After that you will receive a confirmation of the successful verification. Click "Next".
- Read the important instructions for your future campus user account.
- Activate "I agree" by clicking on the box and click the button "Next".
- You will receive a message indicating successful activation. Click on "Next" for the following step.
2. The next step is to set your campus user password.
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Follow the password rules hint text and enter your new password twice.
- Confirm your entry and click "Change campus user password".
- Wait for the password change feedback..
- Read and confirm the hint message. Then click "Next".
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Done - you will be logged out automatically and can log in again with the new password if necessary.
Done, your campus user account has been activated and you have created your campus user password in the 2nd step. Now you can log in to the university's systems with your campus user ID (your campus user name and your chosen campus user password).
Possible problems/error messages
"Username was not found. Try again"
This message appears if you do not enter the information accurately. Check your information and enter it again.
SSPR 5021 "Your user account is not eligible for activation. Please write to campus-it@hs-offenburg.de
You completed the process to activate your campus user account and received a successful message, but could not complete the 2nd process to set the campus user password. Use the Forgot Password feature in Password Self Service. Instructions for this process are located in "I forgot my campus user password" on the Campus IT home page (https://cit.hs-offenburg.de/nc/campus-it-cit/).
"The user account is not suitable for activation"
This message appears if your private contact email address is not on file. Contact the Campus IT Service Desk on site in room B205c or by e-mail to campus-it@hs-offenburg.
"Error 5034 The browser session is invalid or expired. Try again."
You have opened the Password Self Service more than once in the browser. Close the other windows/tabs
During the process, the Password Self Service home page is suddenly displayed
You did not provide the requested information quickly. After 4 minutes of inactivity, the process is canceled.
"Wrong code. Try again."
You have received the email with the code to your private contact email address and click the link in the email at the same time your browser session has already expired during the activation process. You need to repeat the whole process,
SSPR 5026 "Session password cannot be created"
You have multiple Password Self Service windows/tabs open. Use the "Forgotten Campus User Password" feature of Password Self Service.
You received the message about successful activation, but cancelled the process before you set your campus user password.
If your campus user account has been activated, you cannot repeat this process! In this case, use the Forgotten Password function to set up your campus user password. The instructions of this procedure are located in "I forgot my campus user password" on the Campus IT home page (https://cit.hs-offenburg.de/nc/campus-it-cit/).
Screenshots for illustration
Students and adjunct faculty enrolled/hired as of August 2021
Students enrolled and adjunct faculty hired prior to August 2021
Prerequisite
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Instruction
Follow the instructions in the Password Self Service and read the respective notes carefully.
- In your browser, start the Passwort Self Service (https://campus-benutzerkonto.hs-offenburg.de) and change language to "English" (bottom of page)
- Click button: "Forgotten Password".
- Your university e-mail address (You have received a hard copy)
- Your givenname (As indicated by you at the time of enrollment/employment. Possibly all your first names)
- Your last name (As indicated by you at the time of enrollment/employment. Possibly all your last names)
- Click button "Search"
- Enter your CIT PIN click on the "Check answers" button
- Click the second/bottom "Email" button for your private contact email address.
- You will receive an email to your private contact email address with a link and a code
- Click the link in the email sent to your private contact email address
Or - Copy the entire code from the email sent to you into the code window and then click the "Check Code" button
- You will receive a message that your code has been successfully verified. Click "Next" at this point for the next step
- Read the instructions for your campus user password. Activate "I agree" by clicking on the box and click the "Next" button
The next step is to set your campus user password.
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The next step is to set your campus user password.
- Confirm your entry with the button "Change campus user password".
- Wait for the password change feedback.
- Read and confirm the hint message. Then click "Next".
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Done - you will be logged out automatically and can log in again with the new password if necessary.
You have done it. Your campus user password has been changed. You can now log in to the university's systems using your campus user ID (your campus user name and your new campus user password).
Possible problems/error messages
You must answer questions or "The username is not valid or not authorized to use this function".
This window appears if you do not enter exactly one of the details of your university e-mail address, first name and last name.
Click "cancel" and start over, providing the personal information you provided or received during enrollment/recruitment.
"At least one answer is incorrect. Try again"
his message appears if you have entered an "incorrect" CIT PIN.
If you no longer have the information, contact the Campus IT Service Desk on site in room B205c or email campus-it@hs-offenburg.de.
"Error 5034 The browser session is invalid or expired. Try again."
You have opened the Password Self Service more than once in the browser. Close the other windows/tabs
During the process, the Password Self Service home page is suddenly displayed
You did not provide the requested information quickly. After 4 minutes of inactivity, the process is canceled.
"Wrong code. Try again."
You have received the email with the code to your private contact email address and click the link in the email at the same time your browser session has already expired during the activation process. You need to repeat the whole process.
"The new campus user password does not contain enough unique letters."
You enter an "old" password and have not changed at least two new characters.
Screenshots for illustration
Notice: Your campus userpassword required!
Start the Password Self Service (https://campus-benutzerkonto.hs-offenburg.de) in your browser.
- Log in with your campus user ID
- Click button: "Change campus user password".
- Follow the instructions in Password Self Service and read each carefully.
Detailed instructions on how to change the campus user password as well as the local Windows password can be found in our Help Wiki.
Help Wiki is only accessible from non-public networks. If you are not within the university, and/or are using the university's FuL network, establish a VPN connection to the university - either with the VPN client or via WebVPN.
Possible problems/error messages
You cannot log in to all services immediately after changing your password
The synchronization of university services that are connected via LDAP proxy, such as Moodle or Filr, currently takes place three times a day (8:00, 12:00 and 18:00). This may lead to delays in password changes. We ask for your patience.
See also cit.hs-offenburg.de/aktuelles/stoerungsmeldungen/article/verzoegerung-nach-passwort-aenderung
You receive the message "Connection failed" when calling the password self service.
A connection within WebVPN fails. Make a direct connection to the Password Self Service
"Object not found!"
After logging in, a page appears with the heading "Object not found!"
Within this displayed web page, click on the link "campus-benutzerkonto.hs-offenburg.de"
"The new campus user password does not contain enough unique letters."
You are entering an "old" password and have not changed at least two new characters
"Error 5034 The browser session is invalid or expired. Try again."
You have opened the Password Self Service more than once in the browser. Close the other windows/tabs
During the process, the Password Self Service home page is suddenly displayed
You did not provide the requested information quickly. After 4 minutes of inactivity, the process is cancelled.
You cannot immediately log in to all services after activating your campus user account or after resetting your campus user password or changing your password.
The synchronization of university services connected via LDAP proxy, such as Moodle or Filr, currently takes place three times a day (8:00am, 12:00pm and 6:00pm). This may lead to delays in password changes. We ask for your patience.
See also cit.hs-offenburg.de/aktuelles/stoerungsmeldungen/article/verzoegerung-nach-passwort-aenderung
In these cases, contact Campus IT either onsite Room B205c or email campus-it@hs-offenburg.de
- You forgot your campus user password and lost the documents with your CIT PIN.
- You are unable to activate your campus user account.
- Activation of the campus user account was successful but subsequent setting of the password failed. Attempting to set the password using the Forgot Password feature in Password Self Service also failed.
- You have forgotten your password and receive error messages when trying to reset your password using the "Forgot Password" function in Password Self Service.
- You have changed your password and can no longer log in. Your attempt to reset your password using the "Forgot Password" feature in Password Self Service also failed.
- Your campus user account has been locked.
We need your campus username. For security reasons, do not send us your CIT PIN and/or initial password under any circumstances. Both are stored in our systems for your campus user account.